Last updated: August 2026
This website operates as an informational research catalog. All sales are conducted offline via direct inquiry and formal agreement. This policy governs the resolution of issues for fulfilled orders.
1. General Policy
Due to the nature of research biochemicals, which are sensitive to temperature and have sterile seals, this policy aligns with Turkish Consumer Protection Law No. 6502. This law specifies that the right of withdrawal does not apply to goods that are liable to deteriorate rapidly or have had their protective packaging opened1•2.
2. Damaged or Incorrect Item Claims
If a shipment you have received arrives damaged or is an incorrect item, we will resolve the issue:
- Damaged in Transit: If the outer packaging or product containers are damaged, inspect the parcel upon delivery and request a damaged parcel report from the courier if possible. Contact us immediately.
- Incorrect Item Delivered: If you receive an item different from your order confirmation, a replacement will be arranged immediately at no additional cost.
3. Claims Process
To submit a claim for a damaged or incorrect order, please contact our support team within 7 days of delivery:
- Email: support@peptichems.com
- Telegram: @peptichems (faster response)
- Include:
- Your order number
- A brief description of the issue
- Clear, unboxing photographs showing the damage or incorrect item
Our team will review your claim and immediately process a free replacement for approved cases.
4. Contact Information
- PeptiChems Support
- 📧 Email: support@peptichems.com
- 💬 Telegram: @peptichems (Live Support)
- 🌐 Website: peptichems.com